FAQ

Very easy! Enter the apartment you would like to book.

Enter the dates for occupation and fill in the required information.

Your request will be quickly studied by our reception staff personal; availability will be verified, and we will respond with the best option for you.

Then we will inform you how to finalise the booking process below.

The process of verifying availability and giving you the best offer only takes a moment.

No, we do not offer airport to accommodation transport or vice versa services. There are external companies that can provide this service.

Being companies external to Hostal, you must accept their legal and booking conditions.

To modify a reservation, email the reservation centre requesting what you wish to change.
Email: reservas@icimadrid.com or WhatsApp +34 622 8070 902

Prices on the website are constantly changing according to room availability and active promotions.

Yes, you must present a valid identification document issued by your country’s government when checking in.

All the apartments have a fully equipped kitchen: Ceramic hotplate, fridge, freezer, coffee machine, water heater and cooking utensils.

No, your apartment comes with clean towels, both large and small.

All bathrooms have shower gel.

No, there are no rooms for smokers available.

Yes, you can book as many apartments as you need. Check for availability; if there is no availability on our website, please send us an email: reservas@icimadrid.com

We are pet friendly, but only in some of the apartments; please enquire at reservas@icimadrid.com

The cost per pet is 50€ for the entire stay.

No, it is not necessary for them to be the same.

For checking in, the apartment is usually ready to occupy at around 15:00h; if it is ready earlier, we will notify you through the chat.

Check-out should be at 11:00h so we can prepare the apartment for the next customer.